The importance of providing a good service or customer lies in the following aspects:
-The Competition is increasing, the products offered are increasing and more varied, so it is necessary to provide added value.
-The Competitors increasingly equating go in quality and price, so it is necessary to seek differentiation.
-The Customers are increasingly demanding, not only looking for price and quality, but also a good service, a friendly atmosphere, comfort, personalized service, rapid Serbian.
If a customer is dissatisfied with the service or care, it is likely to badmouth one and count their bad experience with other consumers.
If a customer receives good service or attention, it is very likely to buy our products again or return to visit.
If a customer receives good service or attention, it is very likely to recommend us to other consumers.
For all these reasons, today is almost mandatory to provide good service or customer support.
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This must be present in all aspects of the business where there is some interaction with the client, you must go from the greeting of the staff responsible for business security until the call answered by the secretary.
For this we train all our staff, everyone must be motivated to give good care, always show debenture friendly and cordial with all treatment and each customer.
And finally, good service, should not only occur during the purchase process, but should also be present after purchase, for example, by calling the customer to know your impression of the product, or to send letters or greetings cards. Visit http://thewholeweek.com/ for more tips.